This is by far the worst hotel. I am extremely disappointed with the handling of my refund request. I accidentally made a duplicate reservation for the same hotel on the same dates and realized the mistake within hours of booking. I immediately contacted customer service and requested cancellation of one of the reservations. My check-in was scheduled for the very next day, meaning the hotel had ample notice and would not have incurred any preparation or occupancy loss for the cancelled room. However, I was informed that, according to the hotel's policy, no refund would be provided. The reservations in question are: Itinerary #73478393020473 Itinerary #73480044016666 I fully understand that cancellation policies exist to protect hotels from lost revenue when guests cancel legitimate reservations. However, this situation involves an honest mistake resulting in a duplicate booking of the same property for the same dates. I was not attempting to cancel my entire stay—only the duplicate reservation that was made in error. Given the circumstances and the promptness of my cancellation request, I believe a full refund for the duplicate booking would be both reasonable and fair. Not recommending this hotel as the dont care about customer service.

Stayed here one night before heading to the airport. I was pleasantly surprised by the property. It was clean and nice. Staff was very friendly and helpful. The room was great. Most comfortable hotel bed I think I've ever had.

Location is great, airport shuttle was very convenient! Rooms had some cleanliness issues, particularly with the towels and one of the rooms was missing toilet paper. Our keys also all got cancelled after 1 night, when we were paying for 2 nights. The person signing us in also signed us up for 2 memberships against my consent, as I had declined it on the tablet during check in. He had fraudulently asked me for my email and phone number, and was unclear about why he needed it, then took another email on the list when I showed him my accounts and told him to just use the top one. The other email he took happened to be linked to work, which is inappropriate to use for this matter. I am sure the other check-in counter staff were professional, but this fraudulent behavior is very concerning from an employee that represents this hotel. Please be aware when you check-in, of this kind of behavior.

I've drove by this hotel many times and always wanted to book a stay. The exterior and lobby looks grand. The room condition has room for improvement. The curtains has food stains, the in-room phone to call front desk does not work, low water pressure for the sink and shower. Asides from the location being excellent and the complimentary shuttle to the airport, which was on time and the driver was courteous. It's fine for a short one night stay.

Room was clean and comfortable. It was very hot/stuffy when I came in as the AC was off but it cooled off pretty quickly once it was turned back on. It was very loud everytime it clicked on throughout the night, so I did not get a good night sleep. The front desk team was polite and helpful with baggage storage. Good location to be able to walk to Walmart, Marshalls, Winners, Lansdowne Centre, etc. They also had a decent selection of snacks available for purchase near the front desk. The front desk was able to let me check in early thankfully (4pm check in seems quite late). However the breakfast was not good, it was very basic - eggs, bacon, pancakes, muffins/pastries that looked stale, cereal, expired yogurt and bruised fruit. Pretty sure you’re not supposed to serve yogurt that expired exactly 1 month ago. Not worth $20 a person. Other than that, my hotel stay was fine.

Very big thank you to Sharn who let me in an hour early for a day use room. I appreciate the quality of care. Hotel was quite nice and super close to the airport. Shuttle services were very convenient and the area is safe with lots of services and amenities nearby that you can walk to

This was a huge disappointment of a booking. We were only the staying the one night, and leaving our car there to go to the airport. When we got there, the room was so cold, my mum had to leave her coat on for most of the night. We opened the curtains to try to get some light in the room, only to discover, single pane glass, thus making it colder. Our wake up call never came through . When I questioned it at the front desk, I was told, "well, I sent it, I guess it didn't work". The beds were comfy enough, but the bathroom.. well, I would not shower in there . There are many hotels in Richmond where you can park and fly. I would suggest looking for another one.

The primary advantage of this hotel is its excellent location. It is conveniently situated near a WIDE variety of restaurants and shops! However, the main drawback of our stay was the cleanliness of the room. The bathtub appeared dirty, there were visible stains on the duvet cover and chair, there was noticeable dust on the TV stand and side table . Additionally, the room had a very strong scent of some type of cleaning product. On a positive note, the staff were kind and helpful, and the price was reasonable for the area. Overall, while the location is a significant benefit, improvements in cleanliness would greatly enhance the guest experience.

Great location & great customer service. Left our car for 8 days while we went to Mexico. ($13.55 per day). They do charge you for overnight parking with your room if you book through a 3rd party website and not booking directly through the hotel. The hotel is in a great location, lots of restaurants around and large mall across the street. The airport shuttle drop off & pick up is on the departures level, next to doors #5, and run every 1/2 hour. Will definitely stay again.

I should’ve trust the Google ratings instead of giving it a try. Definitely not coming back here are the reasons: 1. Low sanitary conditions including the washroom and the hallway (you can’t imagine the situation at the water/coffee machine in the lobby, it is free but fine, if you’d like to provide convenience for your guests, at least clean it regularly. 2. Showering might take you an hour because the water pressure is so low. Frustrating…… 3. Lights in the room is broken (two of them…..) 4. The only reason I choose this hotel is they provide shuttle bus, however, they are not on time!!!! Not just me but other travelers were also waiting at the airport for 50mins while being told that their schedule is every 30 mins. Totally not worth trying overall.