This stay should have been a five-star experience, but one incident left me tempted to give only one. Overall, I’ll rate it three stars. Though the trip was a few weeks ago, I still would like to share it here. The shuttle driver (I believe his name was Andy, though I could be mistaken) was extremely rude, unhelpful, and unprofessional. I was traveling with my parents and my three-year-old child, yet he offered no assistance while we loaded our luggage — something I’ve never encountered at other hotels. When we arrived at our destination, he demanded payment, saying, “You should pay me for coffee.”I offered a $5 tip out of courtesy, but he replied, “That’s not enough, you should pay me $10.” This behavior was completely unacceptable. What made me even more uncomfortable was that his attitude seemed particularly dismissive and unfriendly toward certain racial people, which gave me the impression there might be some bias or racial discrimination involved. Unfortunately, this was not the first time I noticed his lack of helpfulness — during a previous stay, he showed the same unwilling attitude. I reported the issue to the hotel, and the front desk staff were very understanding and apologetic, which I truly appreciate. I’ve stayed here several times before and always had positive experiences, so it was disappointing to encounter this situation. Because of this driver’s conduct, I would now feel hesitant to stay here again thinking I have to meet that guy again.

We enjoyed our stay but unfortunately our flight was cancelled so we were unable to stay another night. It was Valentine night, but Ana Taney came to the rescue she was an amazing staff member who went above and beyond to help us. Honestly, there was also another young lady at the customer desk that allowed us a late check out while we tried to get another hotel for the night. Thank you for your kindness. Great place to stay but the staff was AMAZING!!!!! Thanks Teresa Maltese

Hotel is good, and the location is convenient. Most of the staff is really great. BUT, There’s this one older out of touch Chinese male person there at the reception at times, who needs to be more professional and get up to speed on DEI and what thoughts (specially uninformed and generalised, contentious ones) not to voice publicly - as I don’t usually have time to correct them, and thought a hotel would hire better. To that gentleman - AI can help you get up to speed on most conflicts - and tell you why that’s inappropriate to talk about as a hotel desk person. Also - we are IN Canada, let’s focus ON Canada ?? ?.

We stayed the last night of our trip because of the location near the aiport and thought we would pay a bit more for a treat. We were told when checking in that the room they had for us was a bit noisy being on the 3rd floor next to the Skytrain track, so we could upgrade for $40. I did. They said we would get an even higher upgrade (oooo...10th floor, Fraser Suite). It was big, but nothing fancy. No amenities worth mentioning. No cup near the bathroom sink, etc. Poor layout. Nice bed. One of the elevators was out, so having one was troublesome. Even that one had a few broken buttons. Didn't feel safe. Breakfast was ....ok. Nothing special. Overall: The hotel needs a reset. From staff smoking in front of the entrance, to shuttle drivers arguing with coworkers on the phone while driving to YVR. I would stay at a hotel half the price and just go out for breakfast if I had to do it again. Not bad, but not great.

We came for a quick getaway for two nights, and found this hotel to be clean, quiet, comfortable, and perfectly located for exploring Vancouver - everything you want. They offer airport transportation, but it was an absolute treat to be able to park the car and catch the SkyTrain at the station right across the street. Definitely not the cheapest place in Richmond, and some things are showing their age, but for us it was perfect.

No cleaning standards. First room had urine all over the bowl of toilet. I left and told front desk I expect a clean room can settle into and they sent me to a second dirty room with pet hair and dust and goo on furniture as seen in photos. The light switch and door handle in bathroom had coodies ? i went back to front desk and the manager provided another room stating he checked himself and assured room was clean. The video i added showing dust on mirror frame and video of me wiping the light switch show it was not clean.the microwave was dirty inside and the grate for cold air return was very dirty and there were dead and live flies in the window sill. This is supposed to be a 4 star hotel and Radison Blu brand has reputation for quality rooms and services. The manager provided a breakfast voucher for my inconvenience but I would not stay here at the cost I paid for poor cleaning standards. The managers clearly need to be restrained on what a clean room consists of so guests feel comfortable and safe.

I arrived here today from Australia, after some confusion I went straight up to the Fairmont and asked for an early check in but they said I wasn’t booked in. I got on the free shuttle bus and ended up at the Raddison Airport Hotel where my sister said I was booked into. But when I arrived the booking had been cancelled so Preet from front office called up the Fairmont to check if I was booked in and I was. She helped me get my booking she also tried to help with my roaming on my phone. I was getting distressed and she told me that I can do anything. She helped me so much today, what a beautiful lady. Preet organised my shuttle back to the Fairmont for free where they dropped me off. It is rare in this world to find someone who is genuinely caring about you. Thank you again Preet for all your help and kindness. I would highly recommend this hotel. Keren

Convenient and near to the airport with a free shuttle to and from the airport. The rooms are tired and in need of updating. We had a working suite that had a light in the hallway that would not turn off and found the elevators incredible noisy when in the room. Although staff were very helpful and friendly

The location is convenient, close to the airport and shopping areas. The room was clean but a bit dated, and the service was average, staffs were polite but not very responsive. Overall, it’s fine for a short stay or overnight transit, but there’s room for improvement in both room quality and service experience.

What a great hotel. As a choice member who travels a lot and frequent many hotels this is definitely a 5 star. Starting with the service with shuttle service from airport with a short wait time. The driver collected my bags I had 5 grabbed a cart and loaded everything and told me to just check in and if room was not ready they would hold. We were about 3hrs early. Next was the check in process where they acknowledged I was a diamond member and thanked me. Then said because I was a diamond member your room is ready. We requested extra towels and blankets they brought to room in less than 10 minutes. The breakfast buffet in the morning was on par but a little extra with a very good spread including fresh fruit and pastry, eggs, hash browns and both sausage and bacon. Waffles with assorted toppings all served on china. Even slight issues resolved at above and beyond with professionalism and speed. Sink was draining slow repaired and a card left saying taken care of. Mistake in assigning room key to another guest resolved and free drinks given. Being a Diamond member they delivered to room sparkling water and dark chocolate which my wife loves her favorite. This is a first rate hotel that you should feel blessed to stay in. We were here on a layover before our cruise.