The front desk staff were polite and professional. However, there was a bad smell as soon as I entered the bathroom. At first, I thought it was just the usual odor from a shower curtain that had been used for a long time. But when I was about to take a shower and tried to pick up the bath mat hanging over the edge of the bathtub, I found that it was very heavy and completely soaked. I quickly checked the other towels, and they were fine. I’m not sure if housekeeping assumed it hadn’t been used and didn’t check it, but it smelled really bad. In addition, while I was trying to rest in the room, the housekeeping staff were talking loudly while cleaning. I understand it wasn’t late at night, but they kept slamming doors and opening and closing them forcefully. It was extremely noisy—the floor was even shaking—making it very difficult to rest.

Great stay. Great staff, super friendly and helpful. The rooms have everything you need, comfy, clean, beds, great hot showers and fluffy towels. Tea, coffee, ice bucket (ice machine on room level foyer). The facilities are excellent, There's a very clean and well stocked gym and swimming pool area, conference rooms, a lovely bar and dining area. An excellent buffet breakfast. The lobby store has an amazing supply of all things travel sized, that you may need in an emergency with addition of snacks. A handy bank next door. A free shuttle service to close by airport. (no airport noise) Everything we needed. really for a great sleep and comfy stay.

I stayed here with family for two consecutive weekends. The staff were friendly, the environment and room were clean and tidy, and the location was excellent—less than a 10-minute drive from Vancouver Airport. It's close to outlets, malls, and has a wide variety of restaurants to choose from. Parking is convenient, and many airline crew members also stay here. Housekeeping staff proactively cleaned the room daily without needing to notify or book. A fantastic hotel, I'll definitely stay here again when I visit Richmond, Vancouver, or Burnaby. Five stars! Highly recommended.

Location is great, rooms were moderately sized with decent views and comfortable beds. The complimentary shuttles were nice as well and very timely. We had an issue with noise that was quickly resolved by the front desk. The overall hotel maintenance is pretty poor though. There's pretty much one hotel elevator due to the other one being broken (unless you want to use the staff elevator) and the water in the room was... questionable. Lots of sediment and poor water pressure. Overall not worth the price point which is only somewhat justified by the location.

Location was really the prime reason we chose the Raddison. Super close to the skytrain! Rooms definitely dated but cleaner than my last stay. I wouldn’t say it’s a four star but it’s decent. Guest Elevators were in and out of service during certain hours and signage would redirect you to use the service elevators- it seems to have been “on maintenance” for some months now as we noticed these comments when we made the booking in Dec. The bathrooms had major sewage backup odours this time. We were on the side facing Aberdeen mall so it was quieter at night. The hotel does not provide bottled water anymore so please bring your own. Not sure if slippers were an oversight or intentional as per eco friendly policies but we had to ask for these. Plug-ins limited on bedside table. Rooms didn’t have much sound proofing, we could hear hallway convos pretty well. The staff was helpful with questions and the hourly free shuttle service to airport definitely a plus! Overall would recommend if staying in Richmond

This stay should have been a five-star experience, but one incident left me tempted to give only one. Overall, I’ll rate it three stars. Though the trip was a few weeks ago, I still would like to share it here. The shuttle driver (I believe his name was Andy, though I could be mistaken) was extremely rude, unhelpful, and unprofessional. I was traveling with my parents and my three-year-old child, yet he offered no assistance while we loaded our luggage — something I’ve never encountered at other hotels. When we arrived at our destination, he demanded payment, saying, “You should pay me for coffee.”I offered a $5 tip out of courtesy, but he replied, “That’s not enough, you should pay me $10.” This behavior was completely unacceptable. What made me even more uncomfortable was that his attitude seemed particularly dismissive and unfriendly toward certain racial people, which gave me the impression there might be some bias or racial discrimination involved. Unfortunately, this was not the first time I noticed his lack of helpfulness — during a previous stay, he showed the same unwilling attitude. I reported the issue to the hotel, and the front desk staff were very understanding and apologetic, which I truly appreciate. I’ve stayed here several times before and always had positive experiences, so it was disappointing to encounter this situation. Because of this driver’s conduct, I would now feel hesitant to stay here again thinking I have to meet that guy again.

We enjoyed our stay but unfortunately our flight was cancelled so we were unable to stay another night. It was Valentine night, but Ana Taney came to the rescue she was an amazing staff member who went above and beyond to help us. Honestly, there was also another young lady at the customer desk that allowed us a late check out while we tried to get another hotel for the night. Thank you for your kindness. Great place to stay but the staff was AMAZING!!!!! Thanks Teresa Maltese

Hotel is good, and the location is convenient. Most of the staff is really great. BUT, There’s this one older out of touch Chinese male person there at the reception at times, who needs to be more professional and get up to speed on DEI and what thoughts (specially uninformed and generalised, contentious ones) not to voice publicly - as I don’t usually have time to correct them, and thought a hotel would hire better. To that gentleman - AI can help you get up to speed on most conflicts - and tell you why that’s inappropriate to talk about as a hotel desk person. Also - we are IN Canada, let’s focus ON Canada ?? ?.

We stayed the last night of our trip because of the location near the aiport and thought we would pay a bit more for a treat. We were told when checking in that the room they had for us was a bit noisy being on the 3rd floor next to the Skytrain track, so we could upgrade for $40. I did. They said we would get an even higher upgrade (oooo...10th floor, Fraser Suite). It was big, but nothing fancy. No amenities worth mentioning. No cup near the bathroom sink, etc. Poor layout. Nice bed. One of the elevators was out, so having one was troublesome. Even that one had a few broken buttons. Didn't feel safe. Breakfast was ....ok. Nothing special. Overall: The hotel needs a reset. From staff smoking in front of the entrance, to shuttle drivers arguing with coworkers on the phone while driving to YVR. I would stay at a hotel half the price and just go out for breakfast if I had to do it again. Not bad, but not great.

We came for a quick getaway for two nights, and found this hotel to be clean, quiet, comfortable, and perfectly located for exploring Vancouver - everything you want. They offer airport transportation, but it was an absolute treat to be able to park the car and catch the SkyTrain at the station right across the street. Definitely not the cheapest place in Richmond, and some things are showing their age, but for us it was perfect.