The cost for value equation for this hotel is way off. $350 a night and really the only good part is that it's close to the airport and the staff seem nice. Otherwise this place is quite grimy. The room we were assigned to smelled like fish and cigarettes so we immediately asked for a different room. the friendly staff at the front desk provided a different room immediately. The replacement room didn't smell, but it was gritty and dirty. Questionable stains on the walls, carpet and headboard. The shower had plenty of mold growing in the grout and the flow of the water draining was super slow, resulting in a pool of dirty shower water whenever it was used. Plenty of patch-work repairs on the furniture, walls, ceiling and in the bathroom. The carpet had a stickiness to it which was disgusting. It felt gross in there. There was a pool that we used, but even that had so much floating debris and random pieces of duct tape on the deck (presumably covering broken tiles) that were slippery for kids. There was an AC unit but it was loud and would cut out often. The window was closed, but the sound of cars and airplanes passing by through the night made it seem like the window was wide open. We used this hotel on the last night of our trip because it was super close to the airport, and for that it served it's purpose. I see that a hotel is being built nearby, I suspect that one may be a replacement, as this one needs to be either completely redone or demolished. If we weren't travelling with our 3 year old, my wife and I would have rather slept in our rental car. Never again.

Our flight was 2 hours delayed, so I called the front desk to ask for information about their shuttles and dinner. The front desk agent was super helpful getting us to the shuttles as quickly as possible, and even offered to have the restaurant call us so we could put our order in before they closed and pick it up when we arrived. The restaurant called at the given time, and they were so kind and taking our order and getting it prepared for us for whenever we arrived. Wonderful customer service.

Our stay at the hotel was absolutely excellent. The rooms were clean, comfortable, and very well maintained. The location was great, and the entire staff was always friendly and helpful. We especially enjoyed the breakfast and the overall quality of service throughout our stay. A very special thank you goes to David at the front desk. He was exceptionally friendly, professional, and genuinely caring. He took the time to answer all of our questions, gave us great recommendations, and always made us feel truly welcome. Service like this is rare and made a big difference during our stay. Thank you to the entire team for such a wonderful experience. We would definitely stay here again and highly recommend this hotel to everyone.

Everything was great. We stayed once on our way to the airport and once on the way home. Shuttle service was convenient and driver was helpful. The staff at the front desk were particularly friendly. Location pretty convenient, although we had to walk about ten-fifteen minutes to & from bus stop - easy to navigate with google maps but would have sucked in crappy weather. Rooms are getting a bit old but were well-cleaned and we were upgraded for free to a suite once which was wonderful. On-site restaurant was decent, but overpriced and plays very loud music.

Stayed here for about 6 hours during a layover and it worked out perfectly. It ended up being cheaper than spending time in an airport lounge, and getting real rest in a comfortable bed was far better than trying to sleep in airport seats. The room was clean, check-in was easy, and it served exactly what we needed during a short stop between flights. If you have a longer layover at Vancouver Airport and want proper rest, this is a very practical option.

The carpets had an inch of dust around the edges behind the luggage holder . You can see it does not get moved because when I moved it, there was a sunflower seed just under the baseboard. Behind and to the side of the dresser just under the tv and up the wall had a lot of dust. The baseboard beside the bed was also dirty like someone spilled a liquid on it. Baseboards including fixtures were noticeably dusty. The carpet was scary dirty and had a big wrinkle a few feet into the entrance, which is a trip hazzard. The bathroom was clean so I elected to take a shower. The shower gel container was empty. This hotel is one of three hotels on the ecommendation list by Air Canada when they offer a voucher,. I wonder if they are aware! Address is 10251 St. Edwards drive Richmond b.c. very nice staff I must say so was the shuttle driver.

I had a great experience with the front desk thanks to Manpreet. She was professional, welcoming, and extremely helpful throughout my stay. She handled everything efficiently and always greeted me with a warm smile, which made a big difference. Excellent customer service—Manpreet is a real asset to the hotel??

Picked this hotel and because it was near the airport and provided "park and stay" which meant we could leave our car here while we were on vacation. We paid extra for this. Upon arrival we were told to drive to another Sandman hotel to park there as this parking lot was full. I was not told this on the phone when I booked and reserved parking. So we arrived here, had to leave to park at another Sandman, and take a cab back. (Sandman paid for taxi). Except I had things at the hotel like a large contact solution, a large Stanley mugz toothpaste large size ( can't take these things with carry on only flight), pajamas I was wearing that night that I wouldn't take on vacation, Sweat pants I wore that day that I was going to be leaving in the car also not taking on a hot vacation. So we had to get up extra extra early the next morning and cab again to the other hotel, put this stuff in our vehicle, then cab back to the Sandman we slept at. And I was told we would be parking at the hotel we were staying at here. Not a mass parking lot next to a different Sandman. Inconvenient, unprofessional, and a complete joke.

We arrived early and didn't expect our room to be ready. But it was, The beds are comfortable. This hotel is always friendly and Moxies is right on site. The shuttle runs 2 time a hour to the airport. The pool is small and hot tub is hot. Tim Hortons and dollar store and A&W are just across the street, Costco is 2 blocks away. And a Uber to sky train cost less then 10.00. This is a great hotel.

The level of service provided by Ahmed and Guri was excellent. They were courteous, attentive, and professional at all times. Their ability to anticipate my needs, resolve concerns efficiently in the room, and maintain a friendly demeanour nicely enhanced our stay and reflected the hotel's commitment to quality hospitality.