Before booking, avoid the Columbia Tower rooms, especially if traveling with pets. My husband and I stayed at Sandman Signature Richmond for two nights with our two dogs to celebrate our anniversary. It was a serious letdown. We were first assigned Room 303, which had a blocked balcony and a loud air vent right outside. After requesting a room change, the second room wasn’t much better. Both felt outdated and poorly maintained. No bathroom fan, trash left by a previous guest, stains on the carpet, headboard, and curtains, and the jacuzzi timer was broken during our stay. Not what you’d expect from a property marketed as 4 stars. Customer service was mid at best. The long-bearded guy who was always on the phone was professionally racist, made me feel uncomfortable. This hotel might work for a quick overnight or layover, but I wouldn’t recommend it for pet owners or anyone planning a special stay. What was supposed to be a memorable anniversary trip ended up being the opposite.

Sandman Signature was honestly one of the worst hotel experiences I’ve had. The cleanliness was absolutely unacceptable from the moment we arrived. There was a pile of smelly towels left sitting in the hallway when we checked in, and unbelievably, they were still there the next morning. The hotel itself felt dirty and poorly maintained. There was a dirty wet cloth left underneath our bathroom sink, garbage sitting in the hallway, and overall the entire place just felt unclean and neglected. It completely took away from what should have been a relaxing stay. It also seemed like we were placed in an older back section of the hotel that honestly felt more like an outdated motel than a hotel room, while the newer area of the property appeared much nicer. For the price we paid, these rooms should not even be offered in that condition. The entire experience felt gross, disappointing, and far below what was expected from a Sandman Signature property. Very disappointing experience overall and unfortunately not somewhere I would stay again. Front desk staff was also very rude..

Great location close to the airport for convenience. The staff and customer service were great. All staff I spoke to were very friendly, polite, and helpful. The rooms are a bit dated and, there was wear and tear which isn’t surprising for the location, business, and proximity to the airport. The coffee in the rooms was horrendous. I’m not a picky coffee drinker, but I couldn’t even drink it. It didn’t taste coffee, and it was oddly bitter and acidic. I’ve never had coffee in a hotel that was like that.

Our stay at the Sandman Hotel was absolutely outstanding from start to finish. The level of hospitality, accommodation, and overall service truly exceeded our expectations. The facilities are excellent, and having Chop Steakhouse & Bar and Starbucks conveniently located right on the lobby level made our stay even more enjoyable and seamless. The entire front desk team was welcoming, professional, and genuinely smiling — you can tell they truly enjoy what they do. We were especially fortunate to be assisted by Alfredo. He greeted us warmly, took the time to introduce us to the Sandman RSVP Rewards Program, and even helped us book through our portal so we could fully benefit from the rewards. His attention to detail and willingness to go the extra mile did not go unnoticed. Alfredo also recommended fantastic nearby restaurants and ensured we felt comfortable and well taken care of throughout our stay. His friendliness and professionalism truly elevated our experience. We would absolutely book here again and highly recommend this hotel — especially for the breathtaking views from the higher floors. Thank you, Alfredo and the entire team, for such an amazing experience!

I had a great experience at the Sandman Signature Vancouver Airport Hotel & Resort. The hotel is well maintained, the rooms are comfortable, and the location close to the airport makes it very convenient, especially if you’re traveling. I would like to especially recognize Alfredo for his excellent service. He was very friendly, professional, and made sure everything during my stay went smoothly. It’s always great to see staff who genuinely care about the guests’ experience. I would definitely stay here again the next time I’m in Vancouver. Highly recommended.

We had an unexpected one-night stay at this hotel, and it turned into an exceptional experience thanks to Guri. From the moment we walked in, he provided warm, professional service, secured us a great rate, and surprised us with an upgrade. His genuine care, efficiency, and attention to detail made our stay comfortable, stress-free, and truly memorable. The rooms were excellent, and the airport shuttle was smooth and well organized, all arranged seamlessly by him. Team members like Guri are a true asset to the hotel and deserve recognition for their outstanding service. We will definitely be back soon!

The bed was very comfortable and the room was great overall. The front desk staff were very helpful, especially Nestor. I’ll admit I was one of those guests trying to rush through check-in and probably came off a bit rude, but he was incredibly kind, made me laugh, and completely changed my attitude within minutes. That really stood out to me. The food at Chop Restaurant was delicious, and the shuttle driver was efficient and professional. Overall, it was great value for my money. I was pleasantly surprised and will definitely be choosing this hotel again for future visits.

I've stayed a few times at this hotel. The rooms have been comfortable and one time I had a balcony. I stay at this hotel when my flight plans leave early in the morning or when my flight comes on very late. Starbucks in the foyer is a bonus because it opens at 6am. You have two restaurant choices on the lower level - Chops Steakhouse and Denny's. The gym is small - and open concept attached to the Tennis Association Centre. I'm not a big fan. This hotel does exceed in customer service. 5+ with brought smiles no matter how many times I leave my keys in the room.

Excellent location close to the airport! The staff was extremely accommodating with our early arrival. We came in from our cruise ship early that morning and arrived well before normal check-in time. Mr. Nestor was happy to hold our luggage so we could go out and explore without any stress. Nestor was especially helpful — he contacted us as soon as a room was ready, which allowed us to check in early. He also did a great job arranging the shuttle service to the airport and made sure we had a nice, quiet room. His service really made a difference in our stay. The shuttle driver was excellent as well — professional and friendly. The rooms were clean, and the hotel overall was very well maintained. Highly recommend this hotel to anyone visiting the area!

Last night our flight was canceled and we had a terrible experience with the airline, so we were already stresses. Air Canada book this hotel for us, Nestor was very kind and took the time to help us get adjoining rooms so my wife, our little boys, and I could all stay together. That meant a lot to us, especially after such a long and frustrating day. He even brought some toys for my kids, which completely made them happy. The rooms were clean and comfortable, and having a 24-hour Denny’s attached to the property was a huge plus — especially when traveling with kids and arriving late. After such a bad start to our trip, we’re very grateful that at least our stay at this hotel was a great experience. Thank you for the kindness and hospitality!