Great sevice hotel. Comfortable. Expecially I thank for RUBY who is manager here. When I got in trouble. She was very helpful and support me. She was very kind. I was touched. Again Thank you RUBY.

I had a wonderful stay at the Sheraton Vancouver Airport Hotel, and the exceptional staff truly made the experience stand out. At the front desk, Andrea and Miguel were welcoming and efficient. Manpreet, the doorman, was friendly and attentive. A special shout-out to John, the doorman, who went above and beyond to help me with my luggage—his kindness made arrival and departure completely stress-free. Dining was excellent. Alan, overseeing interim dining, provided outstanding service, and Namdida made breakfast a pleasure. At Harold’s, Yvonne was a fantastic server, with Kori and Nandani ensuring everything ran smoothly. Thank you as well to Marvin, the Duty Manager, whose leadership and care for guests were clearly evident. Overall, a comfortable hotel with an incredible team. I highly recommend the Sheraton Vancouver Airport Hotel and would gladly stay agai due to the A+ Team!!

Due to a cancelled flight at YVR, I ended up with the airline shuttling me to the Sheraton Vancouver Airport for the night. The staff here are amazing-- every one that I had contact with (from front desk staff, restaurant, cleaning, lobby) went out of their way to be helpful and were genuinely friendly. This was particularly impressive in that they had very little notice that around 80 rooms were suddenly getting booked and would be filled with unhappy travelers who did not want to be there. The room was nice, clean, quiet, good individual control of temperature/air. Also a great area for food! Richmond is full of great little restaurants.

As someone who stays frequently at Marriott properties for work, I generally have high expectations for consistency and service—especially at airport hotels where timing and logistics matter. During our recent stay at the Vancouver Sheraton Airport Hotel, we had a disappointing experience with the airport shuttle service. While traveling with my wife, our 7-month-old baby, and our four-year-old, we were clearly hustling through the lobby to catch the shuttle, managing car seats, a stroller, and luggage. The shuttle driver was in the lobby and visibly noticed us approaching, then hurried outside to the shuttle. Unfortunately, instead of waiting to assist or ensure we were able to board, the driver started the shuttle and began pulling away just as we reached the rear to load. My wife and I had to yell to have the shuttle stopped. Once outside, we were scolded that the shuttle departs at 5:30 sharp because it is shared with other hotels—which is completely understandable. What was not understandable was the lack of basic customer awareness or assistance. When traveling with young children, car seats, and strollers, a small amount of help or patience makes a significant difference. Rather than rushing to leave a young family behind at the shuttle door, a brief pause to assist with loading would have reflected far better on the hotel’s service standards. Leaving a family in that situation—at the bus, actively boarding—demonstrates a concerning lack of customer service. As a loyal Marriott guest, this experience was disappointing enough that it has genuinely turned me off from choosing this property again.

I stayed at Sheraton Vancouver Airport Hotel before a morning flight, and it was a really solid choice for a quick trip. The free airport shuttle made getting to and from Vancouver International Airport easy and stress-free. I just waited in the lobby for the scheduled shuttle and it dropped me off right at the terminal. There were a few nice extras that made the visit easier. The outdoor pool and hot tub were ready to use if you want to relax before a flight, and the fitness centre was open 24 hours so I could fit in a quick workout. I also liked that there was a Starbucks in the lobby when I wanted coffee in the morning.

I stayed here because my flight was cancelled and honestly, I was very disappointed with the room I got. The bathroom was an old style with no bathtub but the floor with tiles that’s connected to the toilet. Which is fine. But the drain didn’t work at all and it almost became a swimming pool. Andrea was so helpful and kind and she gave me a different room and honestly it’s because of her I am giving an extra star. I really do not want to stay here again. Not worth it. I’ll pay a bit more to stay at fairmont.

The atmosphere is calm and comfortable, perfect for a relaxing stay. The rooms are cosy and clean. The outside views are also pretty good. The staff are friendly and helpful. The breakfast offers a good variety and is nutritious. Overall, it is excellent value for money and I would definitely recommend this hotel.

I went to experience Le Petit Chef and it was truly an experience to remember. It was fun and memorable - loved the antics of the little chef made even more amazing by the Host Fe! She made our experience even more enjoyable. We enjoyed her spiels and all the things she did to make our experience really really worth it. And of course the food - it was a good accompaniment to the story of the Little Chef and his family as each course evokes not only seasons but memories of good home cooking that was elevated in this dining experience. All the dishes were delicious!!!! We left not only with our tummies full but also our hearts with laughter. ???

Rooms have been completely renovated since couple years ago. Every staff member we've came across, both at the front desk and the restaurant, is genuinely super friendly. Reasonable rates, great experience. Would definitely stay here again.

Upon arriving the power was out and was not able to check or use room. Staff were helpful in carrying my bag up flights of stairs. I was given2glow sticks as the daylight was diminishing quickly at 4:30 pm. When I returned from a walk and dinner elsewhere the power was back. I noticed there were finger marks on the glass bedside table not from me and I have included video of the goo on the desk lamp that I was able to remove with tissue but indicating the cleaning staff need to do better. The coffee bar area was not fully stocked as there was one cup for coffee and 2 lids, 3 coffee pods not 4. There was no discount despite the inconvenience of having arrived with no power to see or use the amenities. The shuttle is so convenient. Staff were all very kind and friendly and apologetic.